Refund Policy

Last updated: January 11, 2026

Digital products

Due to the nature of digital products, all sales of digital downloads are final.

Once a digital product has been purchased and delivered, it cannot be returned, exchanged, or refunded unless otherwise stated on the product page.

If you experience a technical issue accessing your purchase, please contact me and I’ll do my best to help resolve the issue.

Physical products (including books)

If physical products (such as books or printed materials) are offered for sale, the following applies:

  • Returns are accepted only for items that arrive damaged or defective

  • Requests must be made within 14 days of delivery

  • Items must be unused and in original condition, when applicable

Refunds do not cover:

  • normal wear

  • buyer’s remorse

  • incorrect shipping information provided at checkout

Shipping costs are non-refundable unless the return is due to an error on my part.

Services

From time to time, I may offer services such as coaching, consulting, workshops, or other creative support.

Refund terms for services will be:

  • clearly stated on the sales or booking page at the time of purchase

  • specific to that service

Unless otherwise stated, payments for services are non-refundable once the service has been delivered or the scheduled time has passed.

Exceptions

In rare cases, refunds may be issued at my discretion in the event of:

  • duplicate charges

  • clear errors

  • significant technical failures

Contact

If you have questions about a purchase or refund policy, please contact:

jamielynnsoltis@gmail.com